Frequently Asked Questions
Everything you need to know about your Critical Role apparel and gear.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy for apparel?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to customs fees, duties, and longer transit times depending on the destination.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a favorite garment from your closet and comparing it to our charts to ensure the perfect fit.
What happens if I receive a damaged or incorrect item?
We strive for perfection, but if an error occurs, please contact our support team immediately with your order number and a photo of the item so we can resolve it for you.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.